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Revenue Improvement (new products)
Customer Satisfaction (quality control)
Keeping customers happy is critical to maintaining an ongoing relationship. One of the factors that cause a customer to be happy is that the product they’ve purchased meets their expectations. It must do what you said it would do for a reasonable amount of time. Whether your product is tires, wire cables, high tech or even a service; your customer is expecting quality. To achieve quality you have to be able to achieve a high standard of product over and over again. This is the domain of quality control/quality assurance.
Case study: IQ Software.Increased Sales (sales monitoring & client management)
Rapid Response (real-time systems)
Office Automation (employee productivity improvement)
Strategic Decision Improvement (information synthesis & presentation)
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